The Recycling Logo on My My Documents Won't Go Away

I have a problem with a windows XP machine that is connecting to a

Small Biz Server 2000 (w/ SBS SP1). My XP machine keeps bringing up

a dialog box about Synchronizing. Somehow the Offline folders got

turned on for My P drive and even though it is empty, it keeps

checking it to see if it needs to sync.

My P drive is actually a share on the server. I have my My Documents

folder mapped to “P:”. So My documents is effectively a share on the

server.

Everytime I put anything into it, even a new document, it gets that

little logo (2 blue arrows in a circle that are pointing at each

other, like the symbol for recycling) that means that it thinks it

needs to make this available offline. When I look at the P share

under My Computer, the whole share has that symbol on it.

When I right click on it and try to uncheck the “Make Available

Offline”, it won’t let me. It is grayed out. It is checked, but

still grayed out.

When I copy a document into it, even a new document, it gets that

little logo on the document’s icon. When I right click on the

document, and try to uncheck the “Make Available Offline”, I can’t

because it also is grayed out.

I want to get my P drive (my share) back to normal.

I tried wiping out the share, and making a new one. That didn’t work.

I rebooted the server and the XP machine several times each, and that

didn’t work.

I disconnected the P map, created a new folder on the server, shared

that folder, and remapped P to the new folder, and that worked (until

I rebooted the machine, then it went back to the recycle logo).

I tried making another share, mapping the new share to the letter I,

and then rebooting. This worked until I remapped my “My Documents”

folder to it. Then it would get the logo again (after the first

reboot). I tried changing the drive letter, but whatever letter I

assign my My Documents folder to it goes the logo.

I have had to disable my offline folders entirely, which is a problem

because there actually a small folder that I want to have synced. I

want to put that small folder in the P drive, among plenty of

non-synced folders.

I am trying to figure out why this is happening and how to prevent it

in the future. I am using a roaming profile. Could my roaming

profile have gotten some kind of corruption?

I spent a lot of time creating this profile, and getting it just

right. When I add new users tomorrow, I plan to duplicate this

profile to avoid doing those many hours of work again. My testing is

showing that the problem gets duplicated also. I really need to solve

this mystery so future profiles are problem free.

Help!



5 thoughts on “The Recycling Logo on My My Documents Won't Go Away

  1. Greetings sherpaj,

    I'd like to help you to solve your synchronization problem with

    Windows XP and the SBS Server. I understand the problem you are having

    and have searched through the knowledgebase within Microsoft's Technet

    resources. I came up with the following article which I believe

    describes your problem exactly:

    "Symptoms:

    If you are using Offline Files, you cannot choose to synchronize only

    the current folder but not the subfolders (this corresponds to the No,

    make only this folder available offline option in the Confirm Offline

    Subfolders dialog box) if you have redirected your My Documents folder

    to a network location. No matter which option you use, the subfolders

    are made available offline."

    This is basically saying that if you have your My Documents folder

    redirected to a network share (and setup to be used Offline),

    everything else in that folder (and subfolders) will also be made

    available offline and you have no control to change it. To me, this is

    your problem in a nutshell. Especially since you described creating an

    entirely new share and it working fine until you mapped your My

    Documents folder back over to it.

    According to this article, the resolution to this problem is only

    available as a hotfix from Microsoft. For QA reasons, they don't offer

    a link directly to download it, you must contact them in order to

    receive it. You will most likely have to open a call with them, then

    they will comp the call once they know that all you want is a hotfix

    and that no troubleshooting is involved. I've had to do this many

    times – just tell them up front that all you want is the hotfix and

    that there will be no troubleshooting so the call will be free of

    charge.

    Another option may be to install Windows XP Service Pack 1. This

    article was written prior to the SP1 release, so it's possible that

    this hotfix made it into the service pack. There's no guarantee of

    that however as Microsoft hasn't updated this specific article to

    reflect such and they're usually pretty good about that. The hotfix

    may also contain instructions that need to be followed after applying

    the hotfix in order to get your folders returned to normal if it

    doesn't happen automatically with the fix.

    The full text from the article can be found here:

    http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q314918&

    Windows XP Service Pack 1 can be downloaded here:

    http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/default.asp

    You will need to install this fix on all XP machines in your

    environment, especially those you are duping the same profile to.

    If after obtaining the hotfix you still have the same problem, please

    don't hesitate to "ask for clarification" and I'll be happy to assist

    you further and look for an alternate solution. Thanks!

    Sincerely,

    PWizard

  2. I am running SP1 for XP. Always have been.

    Just to clarify….

    I have my My Documents folder redirected to a network share, but NOT

    setup to be used Offline.

    I do NOT want it to be used offline, ever. II would like a

    sub-folder indide of that share to be able to be used offline, but at

    this point I would happily forget about that to be rid of this

    problem!

    i tried to disallow offline folders on the share itself (on the

    server). I saw the checkbox in a section that you can get to from the

    dialog box for "Sharing…." that is used when defining a share.

    That didn't work.

    I also tried disallowing offline folders in the folder that holds all

    the profiles. That didn't work either.

  3. I apologize, let me re-phrase the answer:

    If you have a network share where any file or folder is setup to be

    available "Offline" and you then re-direct your "My Documents" folder

    to somewhere on this network share, it automatically makes the entire

    contents (all files/subdirectories) available Offline and will thus

    synchronize when anything is moved to it. This is the bug that is

    corrected by the hotfix available from Microsoft. Microsoft did not

    specify whether or not this fix was incorporated into Service Pack 1.

    They usually update their articles to state that it was, which they

    did not in this case. This leads me to believe that the fix is NOT in

    the service pack. One way to check is to search for a file on your

    Windows XP machine (with the problem) called "cscui.dll". It may be a

    hidden file. Once you find the file, go to properties then click on

    the version tab. This file should be version 5.1.2600.27 or LATER with

    a date of 13-Jan-2002 or LATER. If the file you have is earlier in

    version and/or date, you still require the hotfix from Microsoft shown

    in the article mentioned above. As you mentioned in your question, you

    would like to make a sub-directory of your network share available

    offline, but not the entire share. Obtaining this fix may be the only

    way to do that if you plan to continue re-directing your "My

    Documents" folder to the share.

    Another option is to stop the re-directing of your My Documents folder

    to the network share. See if this clears up the problem. You might

    could also try setting up a new share that will only be used for the

    re-direction of your My Documents folder. However, Microsoft doesn't

    make mention to whether this would make the problem re-appear or not.

    In your clarification you said that you would be ok with disabling

    offline files entirely to be rid of this problem. I found another

    article at technet that describes the process for enabling and

    disabling the use of offline files on Windows XP. That article is

    available here:

    http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q307853&

    Offline file use is usually determined on the end PC, things such as

    how caching is used for offline files is determined on the server

    share itself. You can also setup group policies to handle offline

    files if you want to do it globally for all your users.

    Please let me know if this helps to clear up the problem. I'm happy to

    assist further if more research is necessary. Thanks!

    -PWizard

  4. I check my version # of my cscui.dll. it is 5.1.2600.1106. with a

    modifiied dated of Thursday, August 29, 2002 (created in Oct 02).

    I'll try the server side disabling again.

  5. It sounds like you have the updated version of this file. They must

    have included it in Service Pack 1. That's good. If you can answer the

    following three questions for me, I think we can determine a final

    course of action for your problem:

    1. Does de-activating the redirection of your "My Documents" folder to

    a network share fix the problem?

    2. Create a new share on the server. Leaving your original drive

    letter mapped on the client, map a new drive letter to this new

    network share. Redirect your "My Documents" folder to this new share

    instead of the old one. Does the problem still occur on the OLD share?

    3. Does disabling Offline Files completely on the CLIENT fix the

    problem?

    Refer to this article for disabling Offline Files on the client:

    http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q307853&

    Thanks!

    -PWizard

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